Troubleshooting for Terminals
The radio fails to detect the SIM card or SD card.
The SIM card or SD card may be installed improperly, please remove and reattach the SIM card or SD card. Your SIM card or SD card may suffer from poor contact caused by dirted or damaged metal contacts, please clean the metal contacts and try again.
The radio fails to connect to a mobile network.
1. Please make sure the SIM card functions well or pay the charge. 2. The SIM card is unauthorized for the data services, please contact the operator and enable data services. 3. The radio is probably out of the coverage, or the signal is weak. 4. Both data and WLAN are on, but the WLAN connection is weak or unable to use. Please turn off WLAN.
How to locate the radio via a PC?
Install Inrico Smart Dispatching System software on your PC; make sure the GPS function is enabled in the radio. You can have the position information of the radio through the dispatching console. Please contact your local dealer for more technical support. Install Inrico Smart Dispatching System software on your PC; make sure the GPS function is enabled in the radio. You can have the position information of the radio through the dispatching console. Please contact your local dealer for more technical support.
The device does not work properly.
Touch screen does not respond, please restart it by pressing the on/off button for 15 seconds. It should be fine after restarting. If not, please contact your local dealer for support.
How many talk groups can a PoC radio support?
Usually a non-display radio supports up to 16 groups; no limit for radios with the full-size displays.
The device keeps prompting "Please register your device".
1. Please check if the device is configured with the correct server IP; 2. Please check if it is registered in the management platform;
After the charging indicator light turns green, does it help to keep charging for another hour?
batteries. The Ni-MH/Ni-Cd battery is charged with a voltage of 8.7v. It is charged with constant current at first and then constant voltage. At the beginning the indicator is red, and the charging current is 0.6-0.8A during fast charging. The current is lowered to 200 mA at full charge. Even it is fully charged, and the indicator turns green, the charging continues at a low current to keep it as full as it can be. The lithium battery is charged with a voltage lower than 8.4 volts. The charging termination voltage is determined by the charger and the lithium battery (with a built-in protection board). Its charging method is mainly voltage detection. When the voltage reaches the threshold value, the internal circuit of the charger will be switched off immediately. It doesn't make sense to continue charging after the indicator turns green.
How to deal with the white screen of the walkie-talkie?
1) Try to flash the firmware first.
2) If it is not resolved after flashing, it may be caused by a screen failure, possibly due to cable damage or false soldering.
The radio fails to connect to PC and unable to read the COM port from programming software.
Please check the following steps before you try from another PC. 1. Whether programming software version is correct; 2. Whether the programming cable is Inrico original;3. Whether the driver is installed correctly; 4. Whether the COM port is physically damaged; 5. Whether the radio is turned on; 6. Whether the firewall or anti-virus software is turned off.
How to connect to WiFi with a password from a non-display or small-display PoC radio?
You need to use Inrico's programming software or screen projection software to input the WiFi password.
Group-call transmitting or receiving failure
You probably are not a member of the group, or not authorized by this group. Please make sure the radio is within the group and authorized.
GPS failure
GPS signal may be blocked by the surroundings, such as buildings. Please move to an open area and try again.
What should the users do if the frequency writing tool fails to write the APN?
Temporary solution: Use Total Control or Vysor to write on the screen.
Radio giving no response
It may be caused by running too many programs simultaneously. Please turn off some of the programs or restart the radio.
Low, intermittent or no audio when receiving
1. If it is low battery voltage, recharge the radio or replace the battery; 2. If it is low volume level, adjust accordingly via the volume control knob; 3. If the antenna is loose or installed incorrectly, turn off the radio, remove and reattach the antenna; 4. If the speaker is blocked or damaged, do the cleaning or send it for maintenance;
What should the users do if the buttons on the side of the walkie-talkie do not respond?
1)First in the account management in the management background - side button customization to see if the button function is enabled to see if the button function is enabled;
2)If there is no problem with the background settings, use the factory test mode to see if the buttons are damaged.
The walkie-talkie module does not have an IMEI number, and the device still cannot be used normally after rewriting, what's the matter?
Check if the firmware is wrong (the European/US version is wrong)
Enter *#66# or *#6804# on the dial pad to enter the engineering test mode. Check if the calibration result is "Calibrated"
If it prompts "not calibrated", it means that the firmware has been formatted and upgraded or the European and American version has been wrongly flashed, resulting in the loss of RF parameters. Contact Technical Support to verify that RF parameters can be written manually.
The mobile data signal is normal but still unable to log in, what should the users do?
1) Check if the data flow is turned on:
Settings - Network and Internet - Data Usage - Mobile Data (Open)
2) Check whether the APN (Access Point Name) setting is correct
3) Verify whether there is a problem with WIFI
4) Check if the SIM card traffic has been used up.
What protocol do Linux and Android walkie-talkies use to send and receive audio? Is it standards based?
Both Linux and Android are RTP protocol.
Besides charging, what else is the USB port used for?
In addition to charging, it can also be used to transfer data, such as screen projection, file transfer, frequency writing, etc. But some USB cables only have charging function.
Why is there no voice broadcast on the walkie-talkie?
Go to System Settings-Language-Voice Announcement and turn on TTS.
Troubleshooting for Battery
Precautions for using the battery
1. batteries or use those approved by Inrico; 2. If metal conductors such as jewelry, keys, or beads contact the exposed electrodes, the battery may be damaged or cause personal injury. Please be careful with the charged battery, especially when putting it in a pocket or other container with metal; 3. Batteries should be charged in an environment of 5-40 °C. If it exceeds this temperature range, the battery life will be affected, and the rated capacity may not be fully charged.
Working hours of the battery?
A fully charged battery usually lasts 24-18 hours in standby mode. Depending on the frequency of push-to-talk and receiving, it might last less than 10-15 hours.
The battery doesn't last long after it's properly and fully charged.
The battery is at the end of its life. Please replace the battery. Usually, a Ni-MH battery has maximum of 300-400 charging times, and a Lithium battery a maximum of over 400 times.
Maintenance and Safety Precautions
Precautions for using antennas
1. Use original antennas or those authorized by Inrico. It might violate local spectrum regulations and cause legal risks to use unauthorized or modified antennas. 2. Don't grab the radio by its antenna. 3. Do not take the antenna off when transmitting, or it might be burned out the power tube. 4. Do not use a damaged antenna. During transmission, if the damaged antenna touches the skin, it may cause slight burns.
Safety precautions for using radios
1. On vehicles with airbags, please do not place the radio within the range of airbag inflation. Otherwise, the radio might cause secondary damage due to the impact of airbag inflation, and even hurt the passenger. 2. In a hazardous environment with combustible gas or dust, the radio must be powered off, unless it is certified as intrinsically safe. 3. Do not replace or charge the battery in the environment with combustible gas or dust, because the installation and removal of batteries may cause sparks and explosions. 4. Power off the radio before approaching areas of blasting and detonator apparatus.
How to deal with electromagnetic interference & electromagnetic compatibility (EMC)?
To avoid problems caused by electromagnetic interference or EMC, please do not use it in places with the "turn off the radio" sign, such as hospitals or other occasions when medical equipment is used. When boarding an airplane, the terminal should also be powered off as required.
How to maintain?
1. After long usage, the buttons, control knobs, and housing accumulate a lot of dirt and other contaminations. Please remove the control knobs and wipe the housing with a damp cloth. Use neutral detergent, no strong chemicals and petroleum preparations, which may damage the front panel and housing. 2. Handle the radio properly. Don't grab the radio by its antenna. 3. If the earphones and other accessories are not in use, please keep them covered from the dust.
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